Payment & Refund Policy

01The principle: payment on acceptance

We do not ask clients to pay for work they have not seen. Our standard engagement runs in this order:

The consequence of this sequence is straightforward: because you approve the work before you are billed for it, invoiced and paid fees are not refundable. If the work is not right, we correct it before there is anything to pay.

02If the work is not satisfactory

Raise it during the review period rather than after payment. When you identify a specific issue within seven (7) days of delivery, we will:

• review it with you and agree what needs to change;
• correct anything that falls within the scope of the accepted quote, at no additional cost;
• where the issue reflects a change of scope rather than a defect, quote separately for the additional work before doing it.

If we cannot bring the deliverable to the standard set out in the quote, we will agree a fair reduction of the fee or, where nothing usable has been delivered, cancel the invoice.

03Deposits and staged payments

For longer engagements, a quote may provide for a deposit or for payment in stages tied to milestones. Where it does:

• each stage is delivered, reviewed, and accepted before it is invoiced, on the same basis as section 01;
• a deposit is credited in full against the final invoice;
• if the client cancels after work has begun, the deposit is retained against work already performed, and any excess over the value of that work is returned.

04Training and keynotes

Scheduled sessions are reserved for a specific date, and a cancellation at short notice means the slot cannot be resold. Unless the quote says otherwise:

If we have to cancel or postpone a session, you may choose a new date at no cost, or receive a full refund of anything already paid for that session.

Once a session has been delivered, it is treated as accepted and the fee is due.

05Recurring subscriptions

Some services, including IADial, are billed on a recurring basis. For those:

• The subscription renews automatically at the end of each billing period until it is cancelled.
• You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for; you keep access until then.
• We do not refund the unused portion of a period that has already started, and we do not pro-rate.
• We send a reminder before each renewal, and we notify you at least thirty (30) days before any price increase takes effect.
• Where a free trial is offered, you may cancel before it ends and nothing will be charged.

If a scheduled payment fails, we retry it over the following days and notify you. Access may be suspended if the payment is not completed.

06Exceptions — when we do refund

We refund without argument in these cases:

• Duplicate payment. The same invoice paid twice.
• Billing error. An amount charged that does not match the accepted quote.
• Unauthorized payment. A charge you did not authorize, once verified.
• Service we cancelled. Work paid for in advance that we are unable to deliver.

Approved refunds are returned to the original payment method within ten (10) business days.

07Disputes and chargebacks

If you believe a charge is wrong, please contact us first at . We answer within two business days and we would far rather fix a genuine problem directly than through a bank.

Opening a chargeback without contacting us first tends to slow things down for everyone: the funds are frozen while the case is examined, and it usually takes considerably longer than simply asking us. Where a chargeback is raised for work that was delivered and accepted, we will submit the acceptance record to the payment processor. Nothing in this section affects your rights under the rules of your card scheme or under applicable law.

08Payment methods and currency

We accept payment by card and bank transfer through our payment processor. Quotes are stated in euros (EUR) unless agreed otherwise; Net Studio LLC settles in United States dollars. Where you pay in a currency other than the settlement currency, your bank or card issuer may apply a conversion rate and its own fees, which are outside our control.

Bank charges on transfers are borne by the payer.

09Late payment

Invoices are payable within fourteen (14) days. Late payments accrue interest at the lower of 1.5% per month or the maximum rate permitted by applicable law. We may suspend ongoing work where an invoice remains unpaid more than thirty (30) days after its due date, after notifying you.

10Contact

Any question about an invoice, a payment, or this policy: — or call +1 307 292-2946.

This policy forms part of our Terms of Service.